FAQ – How can we help you?

Are you a real estate agency or just software?

We are a licensed real estate agency that employs registered property managers to manage your properties, along with our proprietary technology, managing your property better, smarter and with complete transparency through your own secure portals.

Saving you time and money.

Where are our services available?

We currently offer property management in:

  • Sydney Metro
  • Central Coast
  • Dubbo
  • Cobar
  • Narromine
  • Yeoval
  • Mendooran
  • Parkes
  • Wellington


Our offices are on the Central Coast and Dubbo, with more locations coming soon.  All other locations are serviced by our local property managers.

How do we offer a great service for $99 per month

While RentalEye™ utilises the very best internet technology to make managing your rental property/properties efficient, transparent and economically advantageous, we also recognise that nothing beats the personal touch.

So along with your Personal Owner Portal, you’ll also have your very own personal property manager.  They are physically located within a 20km radius of your property and have extensive knowledge of the local real estate and property maintenance markets.  You can phone or email them about any information or issue regarding your property.

Supported by our team of property managers, you will have better service and response times as every team member can stay on top of your property and understand what’s going on instantly.

How do we manage properties?

We only do property management and we believe landlords should get the best return on their property.

  • Charging the right rent and have a low vacancy rate.
  • Marketing your properties and ensuring we receive a wide range of good applicants.
  • We only look for the best tenants. We believe that Good Tenants = Good Business.
  • Regular inspections are automatically scheduled with advance notice sent to tenants.

Spend money wisely.  Our unique Repair and Maintenance Tender Portal helps maximise the return on your investment.

Your local property manager is supported by a team of the best property managers in the market.

What are our fees?

We charge a flat property management fee of $99 per month including GST.

We don’t believe it’s fair for landlords to pay a percentage of the weekly rent as a management fee.  All work required to manage a property is the same regardless of the weekly rent.  For finding new tenants, we charge a flat leasing fee of $495 including GST and this includes our free landlord insurance and $110 including GST for advertising.  Lease renewal is $350 including the free landlord insurance.

How do we make sure we get a great tenant?

Finding a good tenant is probably one of the most important things we do.

We know “it’s easier to get a good tenant in, than to get a bad tenant out”.  We believe that Good Tenants = Good Business.

So we only look for the best tenants to reside in your investment property.  Each prospective Tenant must complete our thorough RentalEye application form.  We capture all the necessary information, including referees, next of kin details and employment details.

We also do a credit check of all renters who will be on the lease with the Tenancy Tribunal to make sure they have no orders against them.

We are also developing a Tenant Reward Scheme.  A rewards program that allows good tenants to earn points through our ‘tenant of the month scheme’.  Our tenants will earn Gold, Silver and Bronze status, this will help you identify the good tenants.

How will you look after my property?

Our portal automatically schedules your property’s routine inspection with advance notice sent to tenants.  You get full visibility with inspection reports available in your Owner’s portal immediately.

Our tenants report any maintenance issues and can send photos and videos.  We review and report all maintenance.  Once approved, our system matches the best tradesperson for the job.  If the job is over $500 we obtain three quotes through our tender portal.  If it’s a specialist job and we are unable to get three quotes, we will let you know.

How do we deal with arrears or other tenant issues/problems?

Our system automatically tracks arrears and tenants are contacted by phone, email and daily SMS.  We follow up relentlessly to ensure tenants don’t fall behind on the rent and personally contact the tenant if they are seven days in arrears to discuss.  Tenants are automatically issued a termination notice when they are 14 days in arrears.

In the very rare cases where we cannot resolve the problem directly, we will attend Tribunal proceedings.  Our system has been designed so that all transactions flow through our proprietary system.  We keep meticulous records, as this is the key to a good outcome at tribunals.

We log all repairs and maintenance and deal with urgent maintenance requests immediately.

Routine inspections - initial inspection is carried out six to eight weeks from the start of a new tenancy.  This is followed by 25 weeks of routine inspections - owners are invited to these inspections.

How do I transfer to RentalEye™?

All we need is your name, email and investment property address to get started.

We’ll follow up with you on any additional questions so that we can generate our managing Agency Agreement and confirm your ownership of the property.

We handle the entire transfer process.  Once you sign our Agreement, we do the rest.  We notify your tenant, the previous property manager and any other relevant parties.  We’ll also work with your previous agent to smoothly transition your file and hand over the keys.

If your previous Agency Agreement requires a notice period, we’ll give that notice on your behalf.  We will start managing your property once that notice period has ended and we don’t charge anything until we officially start managing your property.

What is landlord insurance?

Most people are familiar with the concept of building insurance to cover for events such as fire, flood, impact and storm for owner occupied properties.  Owning and renting a residential investment property comes with additional risks.  In general terms, landlord insurance is additional protection for tenant related risks such as rent default, damage to the building caused by tenants and legal liability.  All landlord insurance policies are different, so it’s important that you always read the policy information and Product Disclosure Statement to ensure that the cover is right for your personal circumstances.  If in doubt, speak with a representative of the insurer.

What isn’t covered by a landlord insurance policy?

As a general rule, it’s important to understand that damage that is the result of maintenance issues (for example, water damage over time due to deteriorating waterproofing in wet areas), fair wear and tear, mould, tenant neglect and damage caused by rodents, is not covered under a policy.  What is covered will vary between insurers – that’s why it’s important to carefully consider each policy and assess its suitability for your individual circumstances.

Are there any qualification conditions for landlord insurance?

As a general rule, insurers will not accept an application for cover if the tenant is in arrears and the tenant must have demonstrated a period of consistent payment of rent during the period immediately prior (say, three months) to the request for cover.  In most cases, a bond equivalent to four weeks rent must be in place prior to the commencement of the tenancy and regular inspections reports should be carried out over the tenancy period.  The landlord is also obliged to let the insurer know of any pre-existing issues which are likely to be excluded from cover.

What happens to the insurance policy if you no longer manage my property?

In the event that you terminate the management agreement with RentalEye™, you must advise us in writing whether or not you require the policy to continue.  If you advise that you wish to keep the policy in place, RentalEye™ shall be entitled to reimbursement for the cost of the policy over the remainder of the policy period.  In the absence of any advice from you about the continuation of the policy, RentalEye™ cannot cancel the policy and shall be entitled to reimbursement for cost of the policy over the remainder of the policy period.

How can I apply for a property?

After you’ve been to an open home with us, you will receive a text message 30 minutes afterwards with a link to apply for the property.

Alternatively, you can apply directly at rentals@rentaleye.com.au.  We usually process applications within one business day.

What’s the status of my application?

We aim to review applications within one working day and will update applicants when we are putting your application forward to the property owner for approval.

While we aim to inform all applicants of the outcome (successful or unsuccessful) sometimes it may take three to four days to finalise an application.  Our process is to update unsuccessful applicants only after a holding deposit has been received.  If you haven’t heard from us within two working days and need to make a decision on another property, please email us at rentals@rentaleye.com.au

Where do I pay my rent? And how do I pay?

We recommend setting up a direct debit with RentalEye™.  It will make your life easier.  Why?

  • It’s FREE! There are no extra charges.
  • Automatically gets receipted to your property tenancy and rent period.
  • Allows you to ‘Set and Forget’ no need to worry about scheduling a payment each time it’s due.
  • Logs your payment history on the tenant portal, so you’ll always have access to an up-to-date rental ledger at any time.
  • Notifies you by SMS if there are arrears.
Why do I need my own Rental Portal?

Your own personal Rental Portal provides you with updates of what you need to know about your tenancy.

  • If you want to check when your lease expires, you’ll find a copy of your lease on the Portal.
  • If you want to report a repair or maintenance issue, there’s a repairs tab where you can make the report and take photos/videos of the problem.
  • If you want to see how your last rental inspection went, there’s a documents tab where you can see your last inspection.
  • If you want to know your rent is paid up to, there’s a payments tab where you can view your full history of payments.

…. And loads more!  We’ve created the Portal to give you complete transparency, and to make renting easier.

How do I report maintenance?

If you want to report a repair or maintenance issue, there’s a repairs tab where you can make the report and take photos/videos of the problem.

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